interaction

You are browsing the interaction tag archive.

Mass Personalization at the Bank

Zsuzsanna Vargha, a sociology PhD student at Columbia (–currently guest-blogging over at Socializing Finance), has made available a draft chapter from her forthcoming dissertation on client-customer interaction at a Hungarian bank. Her choice of field site couldn’t be more timely. For all the scholarship on consumption and the commodity, much less seems to have [...]

 Page 1 of 1  1